Donna Kumar
Customer Success Professional + Part-time Freelance Writer
- Role
- Sr Customer Success Manager at Eventbrite
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Donna Kumar
I am a Senior Customer Success Manager with a proven track record of managing…
Experience
Sr Customer Success Manager
Sep 2024 — Present · US
Serve as a product expert and resource for customers to help them achieve their event business goals and maximize use of the product- Analyze account history and usage to determine performance results reasons - Mitigate risk and customer churn by driving product/feature adoption while also increasing account value and profitability- Host live calls with customers to gain feedback and assist with strategic needs for software utilization- Provide customer insights and feedback to product teams for continual improvement of the product- Work with other internal teams including engineering, finance, and legal for customer needs, issues and resolution engagement
Education
Cumberland University
Master of Science
Middle Tennessee State University
BS
Skills
- Press Releases
- Public Relations
- Program Management
- Marketing Communications
- Event Planning
- Customer Experience
- Team Leadership
- Microsoft Office
- Sales
- Social Media
- Event Management
- Marketing
- Nonprofits
- Leadership Development
- Coaching
- Social Networking
- Organizational Development
- Editing
- Public Speaking
- Leadership
- Time Management
- Training
- Customer Service
- Non-Profits
- Fundraising
- Social Media Marketing
- Management
- Team Building
- Strategic Planning
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