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Donna Kempster

Customer Experience Manager @BBC

Watford, GB
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Customer Experience Manager @BBC

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Assure the quality of customer experience.*Act as the voice of the customer in TV licensing.*Ensure that the customer experience is continually developed and enhanced.*Manage complaints and escalations process, according to industry best practice and the BBC framework.

SKILLS

Customer Relationship Management (Crm)Service DeliveryBusiness AnalysisStrategyChange ManagementIT OperationsProject DeliveryTeam ManagementCustomer ServiceMarket ResearchAnalytical SkillsCustomer SatisfactionCustomer InsightUser ExperienceVendor ManagementBusiness PlanningOperations ManagementBusiness-to-Business (B2b)ManagementAnalyticsCrmBusiness StrategyStakeholder ManagementTeam LeadershipProject ManagementCompetitive AnalysisCustomer ExperienceBusiness Process ImprovementLong-Term Customer Relationships

ABOUT DONNA KEMPSTER

Over 20 years’ experience, working in Customer and Market Insight. I’ve managed multiple supplier relationships, driven market research and voice of the customer programmes with continual evolutions and a few revolutions along the way. I’m passionate about Customer Experience and have led several global change programmes.

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