Donna Kaythleen Miller

Service Desk Technician

Role
Service Desk Technician at Compucom
Location
Louisville, KY, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Donna Kaythleen Miller

Looking for a salaried position in remote project management of small projects or testing. Experience in training, directing and leading large departments and managing portfolios. Solid IT PMO, testing, compliance, security and audit experience. Specialties: Risk Management, Program Management, IT Strategy, Project Management, Process Design, Testing, Data Quality, System Testing, SOX, SSAE16 and SOX controls for Security

Experience

  1. Service Desk Technician

    Compucom

    Nov 2021 — Present · Fern Creek, KY, US

    Support for two clients. Active Directory provisioning for Windows and Linux roles and groups. Secure File Transfer administration. Use of tools for maintaining and restoring domain access and compliance such as Intune, MFA, SecureID admin for RSA, Outlook Exchange Admin Console, Splunk, and Commvault / Edgevault for backup support. Provide support for Microsoft products and installation of business and development software. Management of user account access and password resets. Solarwinds use for security alarms. Minimal support for Macs such as userid support, backups. etc.

Skills

  • Consulting
  • Change Management
  • Erp Implementations
  • Asset Management
  • Governance
  • Hp Quality Center
  • Leadership
  • Financial Auditing
  • Security
  • Healthcare Information Technology (Hit)
  • Information Security Governance
  • Internal Audit
  • Ms Project
  • Agile Project Management
  • Standards Compliance
  • Iiq
  • Sharepoint
  • Testing
  • Enterprise Risk Management
  • Test Management
  • Integration
  • Pci Standards
  • Software Development
  • Scrum
  • Strategy
  • Sarbanes-Oxley Act
  • Cobit
  • Information Technology
  • Process Improvement
  • Unix
  • IT Audit
  • Ssae16/Sox
  • Requirements Analysis
  • Business Analysis
  • Cloud Computing
  • Budgets
  • Role Based Access (Rbac)
  • Software Documentation
  • Sdlc
  • Agile Methodologies

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Donna Kaythleen Miller — Service Desk Technician at Compucom in Louisville, KY, US | Unifers