Donna H.
- Role
- Practice Director at Appwrap
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Donna H.
The best ERP implementations don\'t fail because of technology — they fail because of…
Experience
Practice Director
Sep 2024 — Present · Glendale, AZ, US
Redesigned the delivery model for a 55-person NetSuite practice — separating commercial accountability from delivery management, elevating senior offshore staff into accountable leadership roles, and setting the performance standards that drove a 37% improvement in effective rate and 50% increase in US-based team capacity.• Set the client engagement standard across PE-backed and multi-entity accounts, earning consistent 10/10 CSAT by staying close to CFO/CIO stakeholders and treating delivery quality as non-negotiable.• Drove $2M+ in upsell revenue by identifying expansion opportunities through strategic advisory — not sales pressure — during ongoing delivery engagements.• Managed P&L and gross margin improvement (12% increase) through delivery efficiencies, resource allocation discipline, and sustainable team structures.• Built reusable delivery infrastructure: template libraries, implementation frameworks (SuiteSuccess, hybrid agile), RFP guides, and solutioning playbooks that elevated practice consistency and consultant effectiveness.• Forged go-to-market partnerships with Celigo and Boomi to extend NetSuite capability for PE-backed portfolios.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.