Donna Crawley

About Donna Crawley

Excellent strategic, leadership and management skills• 5+ Years People Management Experience• Ability to analyze data and solve problems• Over 20 years’ experience in Operational Sales• Help remove impediments to team and/or projects• Coach and direct others as needed to accomplish specific goals and to ensure project scope• Advanced excel skills • Ability to analyze project requirements & deliver on time• Ability to motivate people and teams• Ability to use logic & reason to solve complex problems• Excellent presentation skills in person or virtualStrength Role Evaluation:STIMULATOR & PIONEERYou keep our spirits high in the face of uncertainty and risk.You open the windows. When the air is still with old ideas, you get everybody to look outside and see the potential in a different view. Total mind-flips are like candy to you. You are an emotional person, and though there are days when they take you on a roller coaster ride, in the end your emotions instinctively tilt upward. Your unshakeable belief in and focus on what is working keeps our spirits high in the face of any uncertainty, risk, or setbacks we may meet. You tell the story of what things will look like once we\'ve built them, and your vision gets us excited about the process of building. If we are faced with large-scale systemic change, you can make it exciting, vivid, and on your best days even fun for the rest of us. If the boat is rocking, chances are good you\'re the one who rocked it - and you\'re the one who will reassure us that the ride isn\'t scary, but exciting.

Experience

1. Commerce Operations Leader, Americas Install Base Analysts

   Cisco

   Sep 2025 — Present

   People leadership and development for Cisco\'s Installed Base Analysts in Americas. The IBA role is essential in Cisco’s Commerce Operations, overseeing and facilitating software and services renewals for customers and partners. Data-driven problem-solving, Renewal Sales & Specialists Operations, and Stakeholder Collaboration in a dynamic, global environment. The Installed Base Analyst plays a direct role in driving revenue growth and enhancing customer satisfaction, significantly contributing to Cisco’s operational success.Installed Base Analyst role manages and analyzes Cisco’s software and services renewals, provides strategic insights, drives process improvements, and collaborates with internal teams to maximize customer satisfaction and revenue growth. Strong data analysis, stakeholder management, and communication skills.

Skills

• Customer Experience Management
• Crm
• Training Delivery
• Unified Communications
• Order Processing
• Cisco Technologies
• Business Process Improvement
• Leadership
• Enterprise Software
• Social Media
• Cisco Systems Products
• Networking
• Cloud Computing
• Apple Macintosh
• Channel Partners
• Data Center
• Sales Operations
• Customer Facing
• Order Management
• Management
• Managed Services
• Process Improvement