Donna Boatwright

Integrated Facilities Management & Operations Leader

Role: Director of Facilities Operations at Truist
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

About Donna Boatwright

Strategic Global Facilities Management and Operations Leader with over 15 years of experience in managing complex, multi-site portfolios across various industries, including healthcare, technology, retail, and the creative sectors. My focus is on launching first-generation accounts, integrating innovative technology platforms, and developing customized solutions that align with executive aims and financial objectives.Throughout my career, I have held both direct-hire and outsourced leadership roles, serving as the primary point of contact for client and corporate leadership. I have effectively navigated mergers, contract transitions, and operational shifts. My unique approach to process design, informed by a neurodiverse perspective, allows me to create structured and scalable systems that enhance performance and promote transparency.**Core Competencies:**- Spearhead the bespoke FM & Operations protocols- ensuring contractual clarity, service scope compliance, and scalable execution across first-generation accounts- Excel in Team Leadership & Transformation, guiding 100+ staff through account-specific training and phased solution rollout- Managing multi-million dollar budgets, including capital planning and vendor negotiations- Integrating technology to improve service delivery across global operations- Developing strategic solutions tailored for executives, balancing discretion with responsiveness- Ensuring smooth portfolio continuity in both outsourced and direct-hire models- Emphasizing legal and compliance aspects to mitigate risksI excel in dynamic environments where complexity and transformation intersect. My commitment to operational excellence aims to provide peace of mind for all stakeholders.

Experience

Director of Facilities Operations
Truist
Dec 2025 — Present

Education

Virginia Tech
Bachelor of Science (B.S.)

Skills

Real Estate
Facilities Operations
Lease Administration
Property Management
Disposition
Contract Negotiation
Facilities Management
Training
Management
Retail
Real Estate Development
Valuation
Hotels
Budgets
Facility Management (Fm)
Construction Management
Landlords
Budgeting
Sales
Negotiation
Leases
Corporate Real Estate
Lease Negotiations
Project Management
Leadership
Contract Management
Tenant
Strategic Planning
Landlord
Commercial Real Estate

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