Donna Walter

About Donna Walter

Innovative and tenacious business professional with 15+ years\' proven success in sales and services operations, channel and relationship management, service contract renewals, customer experience, and account management. Strategic problem solver with in-depth experience spanning quote to cash operations, customer success, project management, and cross functional leadership. Results driven team leader who demonstrates initiative to take ownership of complex projects while managing multiple priorities within tight deadlines. Expertise in driving operational effectiveness through quality programs, organizational alignment & accountability, and third-party management. Collaborative partner focused on developing relationships across departments including sales/marketing teams and internal cross-functional groups at all levels.Key Competencies: Strategy Development and Execution · People & Process Leadership · Customer Relationship Management · Process Development · Cross Functional Project Management · Service Operations · Business / Data Analysis · Voice of the Customer / NPS Programs · Change Management · Subscription Offers / Renewals

Experience

1. Sr Manager, Global Subscription Sales Operations

   Mitel

   Apr 2021 — Present · Austin, TX, US

Education

• Colorado State University Pueblo

  Bachelor of Science (BS), Computer Science

  1982 — 1986

Skills

• Wireless Technologies
• Cloud Computing
• Unified Communications
• Solution Selling
• Voice Over Ip (Voip)
• Account Management
• Telephony
• Telecommunications
• Managed Services
• Sip
• Contact Centers
• Session Initiation Protocol (Sip)
• Product Management
• Salesforce.com
• Internet Protocol (Ip)
• Voip
• Call Centers
• Software as a Service (Saas)
• Saas