Donna Taylor

Customer Success Manager @Glasscubes

I understand the factors that drive customer success and those that act as barriers. I have become the “voice of the customer” by gathering and sharing customer feedback with every area of our business, which will help us to improve their experience and minimise churn.My primary responsibilities are to:• Establish clear goals and milestones that customers will work towards.• Advise on account configuration and implementation by sharing best practices.• Accelerate new customers on boarding, so that they receive value as quickly as possible.• Nurture and grow our customer relationships.• Handle and resolve customer complaints.• Drive additional value by encouraging deeper feature adoption.