Donna Sugarman
Global Tech Onboarding Manager Jarvis Training Lead @CBRE Global Workplace Solutions (GWS)
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WORK HISTORY
Global Tech Onboarding Manager Jarvis Training Lead @CBRE Global Workplace Solutions (GWS)
London, GB
Lead the training strategy and delivery for the Jarvis project across both Local and Enterprise business areas- Own the Local Facilities Management training function, supporting global contracts in effective use of client-facing CAFM and CMMS systems- Define and implement an end-to-end onboarding model, transitioning to a self-service booking process via the corporate LMS enhancing accessibility for over users- Develop and execute learning strategies to support the rollout of new applications within the Local FM technology stack- Design and deliver comprehensive learning solutions including instructor-led sessions, virtual training, eLearning modules, how-to videos, workshops, and user documentation- Leverage AI tools to translate learning materials, assess training needs, and design realistic scenarios and knowledge checks for enhanced engagement- Manage and mentor a global team of onboarding specialists to ensure consistent delivery and continuous improvement of learning programs.
EDUCATION
Leeds Arts University
Diploma, Graphic Design
The University of Huddersfield
BA(HONS), Creative Imaging - Graphic Design
The Sheffield College
PTLLS (Preparing to Teach Life Long Learners), Training / Teaching
Intake High School (Arts College)
High School, GCSEs & A level
The Sheffield College
LeTTOL (Learning to Teach On-Line), Training / Teaching
ABOUT DONNA SUGARMAN
During my career, I’ve reviewed and developed systems training strategies, designed training programmes and materials for all levels of the business, created eLearning, delivered training, supported multiple projects concurrently, controlled budgets in excess of £8m and managed and trained 22 team members to help design and deliver systems training in the classroom, via webinar and eLearning across various industries. Key Skills: Instructional Design, Training Programme Design, Training Delivery, Storyboarding, eLearning, Virtual Training, AI for L&D, Team Management, IT Training Strategy, Train the Trainer, and Go-Live Support.Checkout the Techify Learning youtube channel for lots of end user how-to guides and top tips -
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