Donna Pavese
Senior Customer Success Account Manager at Microsoft
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Donna Pavese
Three Microsoft certifications: Security and Compliance, Modern Work (M365), and Azure…
Experience
Senior Customer Success Account Manager
Jan 2014 — Present · Indianapolis, IN, US
Leadership, Diversity & Inclusion Leader and Ally, Security, Compliane and Indenty, Azure and M365 Certified, multi-million dollar accounts and portfolios management and oversight, digital transformation, enterprise level contractual services and support agreements, AI & Data Analytics, Cloud concepts, ITIL foundation plus four additional intermediate certifications, vendor management, Organizational Change Management, Customer experience
Education
Indiana University Indianapolis
InformationTechnology / Art
1987 — 1990
Skills
- Itil
- Pmo
- Pmp
- Consulting
- Outsourcing
- Data Center
- Project Portfolio Management
- Six Sigma
- Erp
- Sdlc
- Software Development Life Cycle (Sdlc)
- Business Process
- Requirements Gathering
- IT Service Management
- Change Management
- Enterprise Architecture
- Management
- Information Technology
- 21 Cfr Part 11
- Requirements Analysis
- Cloud Computing
- IT Strategy
- Change Control
- Governance
- Service Management
- Process Improvement
- Business Analysis
- Business Intelligence
- Vendor Management
- IT Management
- Sharepoint
- Cross-Functional Team Leadership
- Computer System Validation
- Resource Management
- Itil Certified
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