Donna Nelson

About Donna Nelson

Accomplished Supply Chain Professional with over thirty years of experience in Domestic and International Transportation and Customer Service Management; including Strategic Planning, Retail Management, & Project Planning. Proven ability to develop strategic vision, while delivering operational business results. A strong leader with demonstrated ability to develop individuals and teams.• Strong Retail and Transportation knowledge that provides a view to customer service needs from both ends.• Excellent communication skills and proven success in building relationships with Business Partners in all areas.• Effective leadership skills that drive efficiency and build bench strength. Actively engaged in Mentor/Mentee programs, year after year, continuing to focus on development of Transportation frontline leaders.• Good problem resolution skills that seek out root cause issues and offer solutions, which drives results.• Customer Service focused with emphasis on meeting the needs of the Customer.• Retail management experience allows for an approach to customer service work by looking at the needs of the business through the right lens.• Strong understanding of service reporting data, which drives exploration to improve reporting capabilities and efficiency.Assist in the completion of the department\'s Business Continuity Plan (BCP) test and department readiness. Serve as the NA Transportation BCP Lead, ensuring department readiness.• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®).Specialties: Retail and Transportation KnowledgeBuilding Relationships/PartnershipsExtensive Customer Service ExperienceTeambuilding and Talent Development

Experience

1. Director Domestic Transportation Operations

   Gap Inc.

   Mar 2016 — Present

   Responsible for the Leadership over North American Transportation’s Frontline Operations supporting domestic freight movement in the Gap Inc supply chain and the Oversight of the global transportation of [non-merchandise] shipments in support of our brand marketing and visual projects for Gap Inc.\'s existing store fleet. Scope includes track and trace of all Inbound Ocean, Air, Rail, TL, and LTL merchandise, OB Rail & TL, and non-merchandise shipments for US from all Inland origins in to our DC locations and outbound to our 50+ 3rd Party Providers and ultimately to our stores. Additional responsibilities include oversight of the 24x7 Logistics Call Center providing support to all North America, Europe, and China STORES and THIRD PARTY DELIVERY PROVIDERS/CARRIERS for merchandise, supplies, and fixture related delivery inquiries and issues.

Education

• Thomas More University

  Business Administration

  2008

Skills

• Human Resources
• Sales
• Leadership
• Management
• Team Building
• Retail
• Organizational Development
• Program Management
• Supply Chain Management
• Microsoft Excel
• Logistics
• Customer Satisfaction
• Inventory Management
• Strategic Planning
• Employee Relations
• Project Planning
• Supply Chain
• Operations Management