Donna Miller
IT Technician Trainer @New Horizons
Signup · Get unlimited contacts
WORK HISTORY
IT Technician Trainer @New Horizons
Under moderate supervision this position follows established policies, procedures, operating instructions and processes to provide quality customer support to clients via telephone, email and/or in-person contact in conjunction with the established company policies and procedures for supported products and services including networks, client/server systems, PC and desktops, desktop application software, online educational software, peripheral devices, printers and others. This position also assists students in an online as well as one-on-one environment.The classroom schedule for this position is Monday - Thursday 12 pm - 9 pm; Friday 7 am - 4 pm.Duties and responsibilities:* Provide first-line response for users requiring assistance with Information Technology issues and problems.* Troubleshoot computer system problems providing solutions using specific product knowledge, system utilities, and other available resources.* Identify Customer concerns or issues and resolve, or escalate to senior level help desk personnel or management.* Log and properly document all issue, follow-up, and resolution information for each troubleshooting issue.* Maintain working knowledge of all help desk related policies, procedures, application installations, system configurations, current hardware, and basic network configuration practices through on-going training and self-initiated research and study.* Assist other team members as required.* Support onsite computer requests, hardware moves, hardware/software additions and upgrades.* Provide phone system support and minor programming to support moves and additions.* Participate on special projects as required.Knowledge, skills, and abilities: 1. Understanding of topics covered in A+, Net+. Internet (VPN, RDP, DNS, DHCP), email, and OS imaging. MCT Required. Fluency in English is required.Education and experience: Bachelor\'s Degree required (Computer Science preferred).
EDUCATION
Pima Community College
AAS
Americus University
BS in Computer Science Business Anayst Systems Analyst
Americus University
Masters
ABOUT DONNA MILLER
Exceptionally motivated, multi-tasking and goal-oriented Information Technology…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.