Donna M. Brown
Human Experience Administrator @Erie County Medical Center Corporation
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WORK HISTORY
Human Experience Administrator @Erie County Medical Center Corporation
Leading the transformation of ECMC\'s Patient/Human Centered Care Culture from an overall score of 47% to 82%•Created and managed oversight of inter-professional collaboration with a PCC focus to increase MD Communication from 41% to 83%•Facilitated the implementation of a hospital-wide patient experience strategy to realize the following gains in Nurse communication from 47% to 82%•Increased VBP dollars earned from $0 to a multidisciplinary Patient/Human Experience Department to successfully support the implementation of best practice strategies hospital-wide contributing to scores of physician/nurse communication that increased from 39% to 82%•Work closely with CEO & COO to lead a team to bring hospital mission, vision and strategies to life with the frontline professionals•Utilized Patient Experience strategies to differentiate hospital in a competitive environment and increase reputation including outpatient volume by 35% •Facilitate biweekly meetings with Press Ganey Patient Experience Advisor to work with hospital-wide care givers to review and interpret data, develop metrics and Patient Experience Plans•Effectively coach executive leaders and department managers on best practices to deliver an exceptional patient/human experience always
EDUCATION
D'Youville College
Bachelor of Arts (B.A.)
ABOUT DONNA M. BROWN
I am a transformational executive leader with more than 20 years of experience spanning…
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