Don Moya
- Role
- Principal Partner Program Manager, Payments at Finastra
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Don Moya
Client-focused Manager with proven track recored in delivering banking and operational…
Experience
Principal Partner Program Manager, Payments
Aug 2021 — Present
The Partner Manager is responsible for overall management and ownership of the partner relationship, ensuring the partner delivers projects as efficiently and effectively as possible. • Manage the relationship with the implementation partner and responsible for the overall success of their projects while meeting contractual obligations, as well as client and Finastra objectives• Support partners during the project planning and implementation kick off process and liaise with internal and external teams to foster the customer on-boarding process• Manage Partner Success Managers (PSMs) who manage projects day-today, and work cross-functionally internally, ensuring alignment with Customer, Portfolio Manager and Planning & Operations Manager• Hold Partner accountable to timeline, deliverables and actions. Track Partner performance including full oversight of risks/issues/actions/decisions to ensure progress • Work with Partner to develop/update delivery plan based on product development/defect status changes during project• Act as the voice of the partner within Finastra, coordinating internal dependencies teams to support as needed• Act as a point of escalation for partners and ensures challenges are resolved in a timely and professional manner and comply with agreed upon Service Level Agreements.• Responsible for demand management, scheduling, and capacity planning for Partner projects• Ownership and oversight of Partner governance and business updates
Skills
- Crm
- Business Analysis
- Project Management
- Windows
- Management
- Program Management
- Powerpoint
- Vendor Management
- Outsourcing
- Process Improvement
- Visio
- Sales
- E-Commerce
- Software Development Life Cycle (Sdlc)
- New Business Development
- Customer Relationship Management (Crm)
- Saas
- Microsoft Project
- Salesforce.com
- Business Process Improvement
- Word
- Software as a Service (Saas)
- Internet Banking
- Access
- Business Intelligence
- Banking
- Excel
- Business Development
- Microsoft Excel
- Consulting
- Financial Services
- Sdlc
- Product Management
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