Donita White
Customer Service Site Manager @LoanCare
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WORK HISTORY
Customer Service Site Manager @LoanCare
Virginia Beach, VA, US
EDUCATION
Fayetteville Technical Community College
Bachelor’s Degree, Business Administration and Management, General
Phillips Jr College, Fort Bragg, NC
General Studies in Banking and Finance/Business Administration, Banking and Financial Support Services
SKILLS
ABOUT DONITA WHITE
A seasoned operations leader, I bring over 20 years of progressive experience in customer service and call center administration. Currently serving as the Customer Service Site Manager at LoanCare, I oversee a team of 82 staff members, including supervisors and agents, ensuring SLA compliance and optimizing performance metrics. My work is grounded in fostering team accountability and engagement to drive results. At LoanCare, I have successfully introduced structured coaching programs and performance improvement initiatives, such as a layered coaching approach and the Individual Performance Plan (IPP) process, which improved agent performance within three months. With a focus on customer experience and operational efficiency, I am committed to empowering teams and delivering measurable outcomes in a dynamic and challenging service environment.
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