Donielle Sims Labranche
Program Director | Driving Scalable Creative Operations, Embedded Teams & Client Success
- Role
- Director of Program Management at Sketchdeck
- Location
- Kent, WA, US
- LinkedIn followers
- 500 followers
About Donielle Sims Labranche
As a seasoned Program manager with over a decade of experience in the tech and creative industries, I excel in cross-functional team leadership, strategic customer engagement, and driving impactful product outcomes. I specialize in optimizing team performance, driving customer success, influencing product development through customer insights, and building strategic partnerships. My dedication o client satisfaction and retention is at the core of my professional ethos, as I aim to advance organizational success through strategic vision and robust partner relationships.
Experience
Director of Program Management
Jan 2026 — Present
Lead strategic direction and operations for multi-client marketing and creative portfolios, including embedded teams, multi-disciplinary delivery, and cross-functional alignment.• Own financial governance: budgets, contract negotiations, SOW ownership and renewals, forecasting, and performance reporting.• Strategically partner with senior leadership (clients and internal) to shape program vision, define success metrics, and drive continuous improvement of delivery models.• Mentor and develop cross-functional teams, optimizing resource planning, quality assurance, and throughput in distributed environments.• Design and implement scalable operational frameworks that enhanced efficiency, predictability, and delivery quality across programs.
Education
Washington State University
Bachelor's degree
Skills
- Operational Planning
- Customer Escalation Management
- Cross-Functional Team Leadership
- Community Engagement
- Policy
- Sharepoint
- Training
- Cross-Cultural Communication Skills
- Community Outreach
- Microsoft Dynamics Crm
- Recruiting
- Snapchat
- Account Management
- Time Management
- Vendor Management
- Microsoft Word
- Social Media
- Project Management
- Telecommunications Engineering
- Event Planning
- Customer Engagement
- Microsoft Outlook
- Management
- Leadership
- Product Management
- Customer Support
- Marketing
- Outlook
- Customer Experience
- Cross-Functional Coordination
- Microsoft Powerpoint
- Program Management
- Public Speaking
- Customer Relationship Management (Crm)
- Email Marketing
- Community Management
- Customer Retention
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