Don Hirtley

About Don Hirtley

Dedicated customer service manager with 15+ years of experience in the AV industry including commercial AV integration, consumer retail and e-commerce settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. Talented, results-driven and versatile employee, with a record of success in events requiring an in-depth knowledge and solid experience working with technology and heavy customer contact. Current product knowledge of Sound, and Video equipment. Repeat business has been a hallmark of my tenure, with demonstrated sales growth exceeding 200%. Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A passion for staying on the cutting edge of the IT world. A welcome addition to any production, ready, willing and able to function in any role necessary to ensure project success and on time delivery. Superior communication skills, able to effectively communicate with C-level stakeholders, clients, consultants, contractors, and subcontractor. Excellent ability to resolve conflicts decisively and amicably among the project team and stakeholders when necessary. Areas of Expertise Customer Service Management Purchasing Retail Operations Management Inventory Management Complaint Handling & Resolution Sales & Margin Improvement Team-building & Training Cost-Reduction Strategies Order Fulfillment

Experience

1. Purchasing Manager

   Profound Technologies

   Nov 2013 — Present · Exton, PA, US

Skills

• Crestron
• Digital Signage
• Integration
• Merchandising
• Home Automation
• Store Management
• Sales Operations
• Store Operations
• Customer Service
• P&L
• Performance Management
• Customer Experience
• Retail
• Leadership
• Pricing
• Home Theater
• Consumer Electronics
• Profit
• P&L Management
• Hiring
• Loss Prevention
• Operations Management
• Inventory Management
• Inventory Control
• Coaching
• Forecasting
• Purchasing
• Process Improvement
• Strategy
• E-Commerce
• Training
• Customer Satisfaction
• New Business Development
• Sales Management
• Marketing
• Project Management
• Budgets
• Recruiting
• Account Management
• Social Media