Dongyoon Kim
Data Scientist @Wolt
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WORK HISTORY
Data Scientist @Wolt
Berlin, DE
EDUCATION
Shanghai Jiao Tong University
Chinese Studies
Hankuk University of Foreign Studies
B.B.A, International Business / Chinese Interpretation and translation
ABOUT DONGYOON KIM
Open-mindedness and willingness to learn have been key to my professional growth.I\'m best suited for roles that include project coordination, data-driven solutions, and process improvement.I’m a deeply curious person and have the perseverance to solve complex problems. My ideal work environment is a place where people challenge the status quo in the spirit of continuous improvement. I do my best to bring excitement, commitment, and grit to my work and I like to be surrounded by people who feel the same way.Here are some of the highlights from my work experience- Built up the Uber Eats Korea Support team and contact center from the ground up- Created consistent support logic for Consumers, Restaurant Partners, and Delivery Partners’ need- Rolled out an omnichannel solution to replace legacy tools, which improved operational efficiency by 20%- Product & process defect analysis that enabled respective teams to drive meaningful change in the customer experience- Managed 4 outsourcing vendors to deliver customer satisfaction and operational excellence on a global scale.
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