Donette Feliciano

Director of Client Services @TaskUs

With this company, I manage existing and develop new client relationships and supervise daily operations and ensure meeting all campaign metrics/SLAs to maximize revenue, client satisfaction and employee productivity. I also schedule and attend meetings with clients and prospective clients as requested and conduct weekly, monthly, and quarterly business reviews. I am also in charge of training and mentoring client services team to execute business strategies and deliver maximum client satisfaction to maintain profitability.