Don E. Swora
Technical Architect Ii @Bell
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WORK HISTORY
Technical Architect Ii @Bell
ServiceNow CMDB and Discovery technical and process duties.
EDUCATION
The University of Texas at Austin
Post-Graduate Program in Data Science & Business Analytics
Toronto Metropolitan University
B.Commerce
SKILLS
ABOUT DON E. SWORA
An experienced and results driven IT professional with many years of practical experience in IT Service Management (ITSM) consulting, ITIL Process consulting, System/ Software Development Lifecycle, application development, reporting and analytics, systems integration and training. Working knowledge of agile methodologies. Lean and six sigma exposure. Broad industry experience including financial services, pharmaceutical, telecommunications, manufacturing, and service provider sectors. An innovative thinker and creator, who collaborates well across organizational boundaries and silos to bridge business and technical needs. A varied and successful record of implementing BMC Remedy ITSM, CMDB, and customized workflow automation solutions. I have recently begun the ServiceNow chapter in my career and have taken several courses including various fundamentals courses and separate education in CMDB, CSDM, JavaScript, and ServiceNow fundamentals. The current solution architect role allows me to leverage several tools within our CI/CD pipeline to accelerate our to market strategy for wireless and wireline initiatives.
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