Don Dymont

About Don Dymont

Operational & Delivery Executive | SaaS, Payments, Technology, and Digital Transformation…

Experience

1. Bu President Pluss Software VP of Operations Fullsteam

   Fullsteam

   Aug 2024 — Present · Atlanta, GA, US

   Reporting to the Vertical President | SaaS | Payments | Operational Strategy | Customer RetentionFullsteam is a leading provider of vertical SaaS and integrated payment solutions, supporting over 85 business units across diverse industries. Pluss Software, a Fullsteam business unit, offers shop management and payment tools tailored to the heavy-duty vehicle service market.In my dual role, I lead strategic and operational transformation initiatives across product, finance, IT, and customer success. My focus is on improving customer retention, driving SaaS modernization, optimizing costs, and preparing the business for long-term scalability within Fullsteam’s portfolio.In Progress Highlights:Modernizing a legacy platform into a.NET cloud-native solution hosted in Microsoft AzureFocused on reducing OPEX by doube digits via vendor consolidation and systems integrationDriving a 3–5 year roadmap to double top-line revenue by 2028

Skills

• Managed Services
• Integration
• Project Planning
• IT Transformation
• Ms Project
• IT Strategy
• Infrastructure
• Strategy
• Program Management
• IT Operations
• Disaster Recovery
• Agile
• Pmo
• Data Warehousing
• Business Transformation
• Service Delivery
• Process Engineering
• Professional Services
• Business Analysis
• Global Delivery
• Erp
• Vendor Management
• Management
• Business Process
• IT Management
• Requirements Analysis
• Consultancy
• IT Governance
• Process Improvement
• Data Center
• IT Service Management
• Outsourcing
• Change Management
• Information Technology
• Risk Mitigation
• People Management
• Consulting
• Sla
• Security
• Sdlc