Don Dipaoli
Operations, Project Management, Large Team Development, Process Improvement Expert
- Role
- Project Manager at Verizon
- Location
- Franklin Square, NY, US
- LinkedIn followers
- 500 followers
About Don Dipaoli
Field Operations and Customer Service professional who develops strategies and implements…
Experience
Project Manager
Sep 2013 — Present
Developed and implemented Network Evolution initiatives for the NYSE Region. Conducted high-cost analysis and launched strategic plans focused on improving customer service while reducing operating costs. Project encompassed 169 Centers located in Brooklyn, Bronx, Nassau, Suffolk, Westchester and Mid-Hudson Region- Exceeded overall migration volume objective by 131%- led North East Region- Improved completion rate by 34.66%- led North East Region- Recruited and cross-trained non-traditional workforce in technical aspects of project- Created and published daily efficiency and conformance reports to drive results
Education
Adelphi University
Management and Communications
Skills
- Program Management
- Vendor Management
- Team Leadership
- Quality Assurance
- Time Management
- Strong Analytical Skills
- Cross-Functional Team Leadership
- Project Management Expertise
- Management
- Team Building
- Customer Experience
- Process Improvement
- Leadership
- Telecommunications
- Executive Presentation Skills
- Customer Service Advocate
- Business Process Improvement
- Project Management
- Team Management
- Continuous Process Improvement
- Customer Service
- Testing
- Customer Satisfaction
- Negotiation
- Microsoft Office
- Sales
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