Don Bosco J

About Don Bosco J

Digital transformation leader with 15+ years of proven track record in leading large-scale customer experience and technology initiatives across global organizations. Specialized in delivering next-generation customer portals and digital marketing websites integrated with enterprise-grade eCommerce platforms and Search Engines, all underpinned by a strong enterprise architecture foundation and aligned with strategic business outcomes.In my current and previous positions, I have successfully led cross-functional teams, collaborated with business stakeholders, executive leadership, UX teams, and technology leaders, and driven digital programs from strategy to execution. I have defined and managed Strategic Plan (STRAP) and Annual Operating Plan (AOP) initiatives to steer long-term vision and annual execution priorities. My work consistently results in transformative customer experiences, enhanced operational efficiency, and substantial ROI. Additionally, I have often managed programs with multimillion-dollar budgets. Core Areas of Expertise: Digital Marketing Transformation - Specialized in delivering customer-centric digital solutions through self-service, transactional, and personalized Customer Portals that integrate seamlessly with eCommerce ecosystems. These portals support B2B marketing, and after-market services such as technical publications, order management, quotes, asset management, contracts, and returns. My expertise extends to transformations, leveraging platforms like AEM/ REACT with headless architecture, and incorporating eCommerce, subscriptions, and digital content from PIM, EDAM, and Marketing Technologies. Enterprise Architecture Leadership – Led EA teams aligned with TOGAF principles to develop scalable and secure digital ecosystems. Delivered the architecture and strategy for platforms, including Content Management Systems (AEM, Sitecore), Headless REACT/NEXTJS apps integrated with AWS Micro-services using MACH, eCom solutions (SAP Commerce Cloud), Marketing automation technologies, Subscriptions (Zuora), External LMS (Docebo), PIM (Product 360), EDAM (Adobe DAM), and Search Engines (Elastic\\Coveo). Program & Portfolio Management – Delivered global transformation programs with budgets exceeding $10M+, across agile and hybrid models. Technology leader - Oversee a globally distributed multidisciplinary team of over 30 internal professionals including architects, functional leaders, and program managers while also managing a large, extended vendor workforce to deliver complex technology initiatives.

Experience

1. Director IT - Digital Customer Experience - Architecture and Delivery Leader

   Honeywell Technologies

   Jun 2023 — Present · Charlotte, NC, US

   Lead large-scale customer experience and technology projects across global organizations. Deliver customer portals and digital marketing websites integrated with enterprise-grade eCommerce platforms and search engines. Create a robust enterprise architecture foundation that aligns with strategic business outcomes.Coordinate cross-functional teams to work with business stakeholders, executive leaders, UX teams, and technology leaders, ensuring alignment with organizational goals. Manage digital programs from strategy through execution, delivering solutions that enhance customer experiences and operational efficiency. Define and oversee Strategic Plan (STRAP) and Annual Operating Plan (AOP) initiatives to set long-term vision and annual priorities. Handle multimillion-dollar budgets effectively, ensuring successful outcomes and strong ROI across global programs.Provide self-service, transactional, and personalized portals integrated with eCommerce ecosystems, including B2B after-market services such as technical publications, order management, quotes, asset management, contracts, and returns.Digital Marketing Transformation – Focus on customer-centric innovation across various domains such as Customer Portals (Adobe Experience Manager and REACT/NEXTJS headless Platforms) integrated with Cloud based micro-services, eCommerce (SAP Commerce Cloud), Subscriptions (Zuora), and digital content within PIM, EDAM, and Marketing Automation Technologies.Program & Portfolio Management – Implement global transformation programs with budgets exceeding $10M+, across agile and hybrid models.Technology leader – Supervise a globally distributed multidisciplinary team of over 30 internal professionals including architects, functional leaders, and program managers while also directing a large, extended vendor workforce to carry out complex technology projects.

Education

• Government Polytechnic College, Vennikulam, Kerala, India

  Diploma in Computer Engineering, Computer Engineering

  1999 — 2002

• Adhiyamaan College of Engineering - Anna University

  Bachelor's degree, Computer Engineering

  2007 — 2010

Skills

• Jquery
• C#
• Css
• Agile Methodologies
• Requirements Analysis
• Web Services
• Javascript
• Coveo Search
• Sitecore
• Java
• Bootstrap
• Sql
• Asp.net
• Css3
• Jquery UI
• Html5