Donatella Cecchele
Customer Experience Specialist @Ruby Group
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WORK HISTORY
Customer Experience Specialist @Ruby Group
To serve as the first point of contact for guests by providing warm, welcoming, and efficient service from check-in to check-out while tailoring recommendations to their preferences. To address challenges promptly, ensuring guest satisfaction, and to represent Ruby Hotels\' unique lifestyle concept by delivering informal luxury and relaxed hospitality. To collaborate with departments to maintain smooth operations and uphold high service standards.
EDUCATION
Universidade Anhembi Morumbi
Bachelor's in Tourism Industry, Tourism and Travel Services Management
SENAC
Postgraduate Degree, Advanced Management in Sustainable Tourism
Universidade Anhembi Morumbi
Global Trade, International Business/Trade/Commerce
ABOUT DONATELLA CECCHELE
A dedicated professional with 6 years of experience in International Trade and 10 years in the Tourism Industry, specializing in Customer Experience. Have worked with leading companies in the freight forwarding sector, combining a global perspective from traveling to over 10 countries with a commitment to delivering outstanding service. Passionate about exceeding customer expectations and creating memorable experiences.
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