Donatella Barone
Manager, Customer Success @Remote
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WORK HISTORY
Manager, Customer Success @Remote
EDUCATION
Oxford TEFL - Teacher Training
CELTA, Teaching English as a Second or Foreign Language/ESL Language Instructor
Università degli Studi eCampus
Percorso formativo docenti (24 CFU), Education
Irish Deaf Society
98/100, Irish Sign Language
The Institute of Public Administration (Dublin)
CIPD Certificate in L&D, Learning Sciences
Università degli Studi Internazionali di Roma - UNINT
M.A. in Conference interpreting, English, Spanish and Italian
Università degli Studi Internazionali di Roma - UNINT
Bachelor’s Degree, Linguistic and Cultural Mediation in English, Spanish and Italian
ABOUT DONATELLA BARONE
My purpose is to empower and inspire people, and I set out to achieve that through continuous learning. I have built my career based on invaluable learnings across the translation and interpretation industry, customer experience, teaching, customer success. My key area of expertise revolves around: Customer Success; I’ve been instrumental to redesigning the Customer journey for Customer Success Globally, in 2019 and 2020, Team Leadership; Loved the thrill of building and leading diverse, top-performing teams across EMEA, NAMER and APAC, Operational Efficiency and Metrics; I’m at home with capacity models and KPIs, as well as with scaled education for customers globally,Project/ Program Management; I thoroughly enjoyed running a localization project: learning at scale for customers globally, across 10+ languages (8 months’ project of value 2M USD)Change Management; ambiguity and uncertainty is my natural habitat, I navigated major changes, in life and in business (people, processes, tools),Education/ Mentoring/ Coaching; business context being my all-time favourite - I trained and up-skilled Global teams and product-trained hundreds of customers to become Product Champions! I love working through business challenges that focus on solving for customers. Those can be people-related - where I get to flex my EQ; technology-related - where I geek out being technical; business-related - where I build bridges cross-functionally. Core competencies and know-how: Team Management | Cross-functional Relationships | Client Growth & Retention | Relationships Management | Project & Programme Management | Product Adoption | Training/ Mentoring/ Coaching | Process & Workflow Design | Data Analysis | Troubleshooting | Escalations | Onboarding | KPIs/ Performance Metrics | Customer Education
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