Donald True
Own renewals & expansion in existing accounts → Drive NRR, grow adoption, and uncover cross-sell/upsell while scaling customer value for Finance leaders.
- Role
- Commercial Account Manager at AppZen
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Commercial Account Manager
Feb 2026 — Present · San Jose, CA, US
Own expansion across a commercial book of business, driving upsell, cross-sell, and customer growth- Source and close expansion opportunities through new module adoption and increased product usage- Identify expansion opportunities based on customer growth signals (acquisitions, increased transaction volume)- Engage Controllers, Accounting Managers, and Finance leaders to position value around efficiency, cost reduction, and scalability- Generate pipeline through proactive outbound within existing accounts- Partner with CSMs, Solutions Engineers, and Professional Services to execute and expand deals- Support enterprise deal execution by building quotes, managing order forms, and maintaining deal velocity- Drive expansion by reframing low-value opportunities into larger investments and retaining at-risk revenue through usage-based positioning
Education
University of Arizona
Bachelor's degree, History
Skills
- Intermediate Spanish
- Presentation Skills
- Sports Coaching
- Organizational & Writing Skills
- People Oriented
- Attention to Detail
- Problem Analysis
- Developing Relationships
- Competitive
- Maintenance Management
- Business Acumen
- Leadership Development
- Facility Safety
- Impact Sql
- Customer Service Training
- Time Management
- Real Estate Transactions
- Recruitment
- Loans
- Public Speaking
- Research
- Real Estate
- Teamwork
- Microsoft Word
- Problem Solving
- Interpersonal Skills
- Microsoft Office
- Phone Etiquette
- Customer Satisfaction
- Microsoft Powerpoint
- Cultural Awareness
- Public Safety
- Bathrooms
- Escrow
- Leadership
- Organizational
- Green Folders
- Lifelong Learning
- Customer Service
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