Don Martin
Customer Success Manager at Infor
- Role
- Customer Success Manager at Infor
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Don Martin
Proven leader in ERP Software industry with emphasis on Human Capital Management. Strong…
Experience
Customer Success Manager
Aug 2015 — Present · Dallas, TX, US
As a Customer Success Manager (CSM), I am responsible for strategic customer support relationships with designated Elite customers, revolving around leading the support relationship and managing, coordinating, escalating, and bringing closure all critical customer support and product issues. As a Customer Success Manager, I will leverage a deep network of Infor resources to influence areas of the Infor organization on behalf of my assigned Elite customers. Customer Success Managers partner with the global maintenance business to support the sales and retention of the Elite program by using intimate knowledge of each customer’s business, business processes and business needs allowing them to coach customers on Infor solutions, best practices and processes, resulting in a long term relationship based on trust and mutual success.
Education
University of Illinois
Math and Computer Science
Elmhurst College
Accounting
Skills
- Integration
- Leadership
- Business Process Improvement
- Customer Relationship Management (Crm)
- Employee Benefits
- Software Implementation
- Portals
- Human Resources
- Erp
- Payroll
- Analysis
- Strategy
- Consulting
- Enterprise Software
- Software Industry
- Management
- Crm
- Project Management
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