Donald Vincent

About Donald Vincent

At Dell Technologies, our team excels in delivering a seamless online support experience. With over a decade of dedicated service, leadership in content management, and a focus on project management, we\'ve honed a keen expertise in web content delivery that meets users\' needs precisely.Our journey has been marked by the successful development of content strategies that enhance user engagement and optimize efficiency. Through collaboration with cross-functional teams, we\'ve facilitated platform enhancements that enrich the end-user experience and support Dell\'s commitment to excellence in content management.

Experience

1. Publishing Manager Online Support Content Delivery

   Dell Technologies

   Apr 2011 — Present · Boston, MA, US

   Responsible for managing the team that publishes timely and accurate content to the EMC Online Support portal. Responsibilities also include HTML page development, project management, monitoring the back-end content maintenance functions, adhering to content processes and standards and participating in the development of the Publishing Roadmap. Project management-oriented responsibilities that drive web/publishing platform enhancements and CMS to improve the end-user experience and support content delivery.

Education

• Northeastern University

  Bachelor of Science (BS), Communication, Journalism, and Related Programs

  1993 — 1996

• Northern Essex Community College

  Associate of Arts (AA), Commercial and Advertising Art

  1988 — 1990

Skills

• Enterprise Content Management
• Adobe Creative Suite
• Adobe Fireworks
• Online Publishing
• Content Management
• Web Project Management
• Managerial Skills
• Html
• Alfresco
• Web Content Management
• Xml
• Visio
• Digital Project Management
• Microsoft Office
• Mobile Content Management
• User Experience
• Content Strategy
• Strategic Partnerships
• Documentum
• Adobe Acrobat
• Technical Translation
• Notepad++
• Sharepoint
• Emc2