Donald Rice

About Donald Rice

Builder of client focused solutions and leader of solution-driven cross-functional teams delivering leading edge technology that drives business performance and efficiency.* I excel at building high functioning teams that produce future leaders, innovative products and technically sound solutions.* Balanced mix of technical aptitude, preemptive leadership, and strategic planning expertise with 15+ years of experience in large-scale IT optimization, implementing forward-thinking projects, programs, and processes in healthcare, call center, telecommunications, and sales industries.* Empowered motivator who seizes business development opportunities, improves productivity, ensures compliance, and executes plans that improve system performance and the bottom line.* Articulate, compassionate communicator with the natural talent for building and leading teams while motivating individual contributors to perform at elevated levels of excellence.CORE COMPETENCIESTechnology ImplementationsProject ManagementStrategic PlanningProcess ImprovementEnterprise Architecture and IntegrationsGlobal OperationsProject Budget ManagementTeam Building and MotivationCustomer Relationship ManagementVendor ManagementOffshore TeamsChange Management

Experience

1. Executive Director of Call Center Technologies

   Wells Fargo

   Nov 2020 — Present · Durham, NC, US

   Engaged leader over our call management technology that is leveraged by greater than 60k agents worldwide. I’ve responsible for 150+ technology specialist which include 15+ highly capable managers across multiple time zones. Inbound and outbound calls, dialers, voice biometrics, intelligence IVR, hosted or on-prem call management solutions are some of the technologies we support.

Education

• University of North Carolina at Charlotte

  Bachelor of Arts (B.A.), Computer Science

  1990 — 1995

• Jones International University

  MBA, Information Technology

  2001 — 2006

Skills

• Requirements Gathering
• Cross-Functional Team Leadership
• Sdlc
• Information Technology
• Business Analysis
• Management
• Integration
• Project Portfolio Management
• Testing
• Sharepoint
• Call Centers
• Healthcare
• Siebel
• Software Lifecycle Management
• Vendor Management
• Business Requirements
• Customer Service
• Lean Healthcare
• Pmp
• Leadership
• Strategy
• Career Development
• Business Process Improvement
• Customer Relations
• People Skills
• Project Management
• Program Management
• Software Project Management
• Crm
• Business Intelligence
• Sql
• Visio
• Software Development
• Requirements Analysis
• Enterprise Architecture
• Software Development Life Cycle (Sdlc)
• Business Process
• Resource Management
• Customer-Focused
• Quality Assurance