Donald Narcisse
Assistant Vice President Application Support Analyst ICG Commercial Cards, at Citi Bank
- Role
- Assistant Vice President Application Support Analyst at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Donald Narcisse
With a robust foundation in Management Information Systems from Texas Southern…
Experience
Assistant Vice President Application Support Analyst
Jun 2020 — Present · Irving, TX, US
Analyzed daily error logs to identify and resolve software issues promptly.Partnered with sales teams to provide technical expertise in client acquisitions, directly contributing to revenue growth by identifying and solving customer issues with high-impact solutions.Cultivated core consulting skills by serving diverse clients and adapting to new daily objectives.Worked closely with clients and stakeholders to define and refine business requirements, participate in software solution options, and make suitable recommendations.Managed multiple projects to support Global Technology Infrastructure initiatives.Partnered with developers to design and implement technology solutions to meet business needs.Collaborated with cross-functional teams, serving as a technical consultant for client acquisitions and product adoption. Led initiatives to improve partner engagement and satisfaction, utilizing data-driven strategies to ensure maximum value and successful renewals.Delivered best-in-class payment solutions to enable customers to effectively run their businesses while safeguarding their interests and ensuring business success.Drove product utilization and partner success by monitoring and analyzing key metrics such as usage data and growth opportunities.
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