Donald C. Anderson
ServiceNow Technical Consultant | ITSM/ITOM Automation Expert | Cloud Integration Specialist | Scalable Digital Transformation Leader
- Role
- Servicenow Technical Consulting at Independent Consultant
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Donald C. Anderson
As a ServiceNow Technical Consultant and enterprise IT leader, I specialize in…
Experience
Servicenow Technical Consulting
Mar 2024 — Present · Cincinnati, OH, US
Providing ServiceNow Architecture, ITSM Process governance, and Agile project management consulting to assist in setting strategic roadmap goals and OKRs for organizations’ digital transformation and cybersecurity initiatives goals, ITSM best practices, DevSecOps tool chain integrations, and process automation. Received ServiceNow Certified Implementation Specialist – Discovery certification, demonstrating expertise in deploying and managing ServiceNow Discovery for accurate and automated infrastructure visibility. ServiceNow Certified Administrator certification in 2024, validating experience and proficiency in core platform configuration and management are in alignment with ServiceNow best practices. Currently preparing for ServiceNow Certified Application Developer certification, with a targeted completion in 25Q2 to enhance expertise in enterprise service management and automation.
Education
United States Navy Information Systems Technician School
Certificate, Computer Engineering
Ivy Tech Community College
Associate of Arts and Sciences - AAS, Computer Programming
Skills
- Configuration Management
- Agile Scrum
- Firewalls
- Active Directory
- Cloud Computing
- Windows Server
- Dell Poweredge Servers
- Dns
- Security
- IT Service Management
- System Deployment
- Servers
- Itil
- Change Management
- Cisco Technologies
- Problem Management
- Backup Exec
- System Administration
- Workflow Automation
- Organizational Leadership
- Disaster Recovery
- Microsoft Exchange
- Hyper-V
- Process Improvement
- Networking
- Group Policy
- Service Catalog
- Routers
- Data Analysis
- Vpn
- Windows
- Troubleshooting
- Microsoft Sql Server
- Business Process Improvement
- Network Administration
- Data Center
- Cmmi
- Lean Process Improvement
- Rest Api
- Incident Management
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