Donald Stroud
Consumer Home Loan Specialist at SunTrust Bank NMLS Registry ID# 232619
- Role
- Consumer Home Loan Specialist at Suntrust
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
Experience
Consumer Home Loan Specialist
Aug 2013 — Present · Richmond, VA, US
I am the Single Point of Contact (SPC) for SunTrust customers facing consumer lending default. This is a call center environment. I proactively contact customers to discuss loan or credit line loss mitigation options. I assist borrowers in gathering the documents necessary to have their situation reviewed in a timely and efficient manner, adhering to all state and federal guidelines and regulations while providing a \"WOW\" customer service experience.
Education
L.C. Bird High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
1991 — 1995
Lloyd C. Bird High School
Graduate
1995
Skills
- Underwriting
- Freddie Mac
- Mortgage Banking
- Loss Mitigation
- Fha Financing
- Mortgage Marketing
- Mortgage Servicing
- Mortgage Lending
- Loans
- Consumer Lending
- Residential Mortgages
- Credit
- Fannie Mae
- Government Loans
- Fha
- Va Loans
- Dealers
- Customer Service
- Banking
- Risk Management
- Financial Risk
- Va Financing
- Loan Origination
- Credit Analysis
- Top-Notch Customer Service
- Mortgage Fraud
- Mortgage Brokers
- Automotive Sales
- Mortgage Modification
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