Donald Rainey

About Donald Rainey

Experienced IT Manager offering 20 years of experience leading multi-site Manufacturing, R&D, Marketing and Cloud Technology IT support operations.• Experienced project manager offering 15 years of success, leading all phases of diverse technology projects.• Experienced Personnel Manager over saw internal and contract employees in Functional and Matrix organizations. • Business strategist; plan and manage million-dollar budgets and projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. • Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. • Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Experience

1. Senior Product Manager P & G Global Workday Application and Platform Services

   Procter & Gamble

   Oct 2020 — Present · Baltimore, MD, US

   Achievement: Successfully launching and maintaining New Human Capital Management system for P&G. • Leadership & Team Management: Directed a team in the architecture, design, and delivery of applications on ServiceNow platforms, ensuring alignment with organizational goals.• Vendor Negotiation: Successfully negotiated Statements of Work with vendor companies, resulting in significant year-on-year reductions in operating costs.• Strategic Planning: Spearheaded the architectural redesign of Global Business Services (GBS) HR, managing and forecasting the annual budget while creating a comprehensive three-year technology master plan.• Lifecycle Oversight: Oversaw the Software Development Life Cycle (SDLC) and ITIL processes, ensuring best practices and efficient workflow management.• Incident and Change Management: Managed the Incident, Problem, and Change processes for the platform, leading weekly Change Advisory Board (CAB) meetings to review and approve changes.• Quality Assurance: Conducted code reviews for upcoming changes, ensuring high-quality deliverables and adherence to standards.• Operational Stand Up: Defined and executed operational support model for L1 and L2, defining the definitions of operational support and development support L3. • Communication: Executed cross functional, stakeholder, and senior management communications to foster awareness of program/ project statuses and help needed if any. Also, aligned any risks and mitigation plans. • Performance Metrics: Defined and monitored platform Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), providing monthly reports to management to drive continuous improvement.

Education

• Towson University

  BS, Biology and Chemistry

  1992 — 1998

• Towson University

  Master of Science - MS Information Security and Management, Information Technology

  2000 — 2003

• Loyola University Maryland

  MBA, Executive Fellows Program

  2003 — 2006