Donald Quadros

Experience

1. Corporate Vice President - Facilities & Administration

   WNS

   Jun 2011 — Present

   Facilities & AdministrationJoined as General Manager Admin for Pune location in June 2011. Mumbai was included in the portfolio within 3 months. Promoted to Sr. General Manager in April 2015 along with additional portfolio of Gurgaon location and Pan India Facilities & Admin lead by 2019. Promoted to Corporate Vice President in January 2021.Heading Admin and Facilities for India locations covering 3 mil sq.ft. across 23 offices and 10 cities. Introduced elaborate and outcome based SLA driven Integrated Facility Management covering all aspects of Contract Management, Cleaning & hygiene, F&B and Client service, Engineering services, AMC management and Inventory management and compliance control. The model incorporated not only penalty but also reward, based on outcome of SLA scores.Data management and tracking of utility consumption patterns, timely audits, refurbishment and upgrades has resulted in substantial savings in utility spends as well as meeting sustainability goals.Conceptualised the metro reimbursement policy to reduce dependence on day transport and move to sustainable means of metro. Implemented complete elimination of Diesel fleet to move towards cleaner fuels and a YOY incremental growth in EV fleet without any increase in cost.Consistent budget controls, streamlined systems and maintained non Rent- Opex budget at consistent levels by improved operational efficiency.

Skills

• Facilities & Administration
• Mis
• Integrated Facility Management
• Transportation Management
• Management
• Facilities Management
• Start-Ups
• Operations Management
• Procurement
• Process Improvement
• Bpo
• Project Planning
• Transition Management
• Sourcing
• Sla
• Budgets
• Outsourcing
• Team Building
• Negotiation
• Team Management
• Vendor Management
• Performance Management
• Business Process Outsourcing (Bpo)
• Management Information Systems (Mis)