Donald Major
Executive IT Leader | Expert in Technology Delivery, Service Management & Cybersecurity | Enabling Innovation and Strategic Transformation | Proven Leader in Global IT Operations | Delivering Scalable Support
- Role
- Sr Director of IT End User Services Support (Hybrid) at Cognizant
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Donald Major
Accomplished IT executive with over 16 years of progressive leadership experience driving technology strategy, service delivery excellence, and organizational transformation. Known for aligning IT operations with business objectives to improve performance, scalability, and customer satisfaction across complex enterprise environments. I combine strategic vision with operational discipline to deliver measurable results—optimizing IT infrastructure, strengthening cybersecurity posture, and advancing digital capabilities. As a servant leader, I empower teams to perform at their best, fostering a culture of accountability, innovation, and continuous improvement. I’m passionate about leading organizations through growth and change by transforming IT into a true business enabler—one that enhances value, efficiency, and long-term success.
Experience
Sr Director of IT End User Services Support (Hybrid)
Jan 2016 — Present
Directed global IT operations and end-user services, overseeing a workforce of 150+ professionals and a $50M IT budget- Partnered with business executives and the CIO to shape IT strategy, technology governance, and digital transformation roadmaps- Delivered $5M in annual cost savings through strategic outsourcing, vendor contract renegotiations, and automation initiatives- Modernized workplace technology by deploying Microsoft Autopilot, cloud collaboration platforms, and zero-trust security architecture- Achieved a 98% customer satisfaction rating by implementing AI/ML-driven IT support, process re-engineering, and predictive analytics- Oversaw enterprise SLA frameworks and executive-level vendor management, ensuring compliance and alignment with business strategy.
Education
Capella University
Doctor of Business Administration (ABD), Leadership
2019
Webster University
Master of Business Administration (M.B.A.)- Pre-DBA, Business Administration and Management, General-DBA Prerequisites
2015 — 2018
University of Phoenix
Bachelor of Science (BS), Information Technology and Software Engineering
2011 — 2015
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