Donald Lopez
Service Delivery Manager
- Role
- Project Manager at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Donald Lopez
Experience across Change Management, Incident & Problem Management, IT Infrastructure and Support. Professionally worked in challenging environments. Rich work experience in serving UK / International clients with exposure to international IT support and management. Hands on Experience in handling mission critical projects with good exposure in various IT sectors. Hands-on managing teams with strong management skills coupled with excellent work ethics. Have exposure to operating model. Seeking assignments in projects with challenges and to take ownership until resolution. Operation manager for Global field services for Europe. Overall experience includes managing end-to-end Service Delivery, Operations, Projects, Suppliers and Technical Support.
Experience
Project Manager
Apr 2018 — Present · GB
Experience Summary:Rich experience in Service delivery and Project management in IT Infrastructure and EUC Support. Planning project management tasks, Risks, Issues, Milestones, Stake holder management, Budget management in serving UK / Europe International clients with exposure to international IT support and management. Professionally worked in challenging environments. Hands on Experience in handling mission critical projects with good exposure in various IT sectors. Hands-on managing teams with strong management skills coupled with excellent work ethics. Have exposure to operating model. Seeking assignments in projects with challenges and to take ownership until resolution. Core Competency:• Stake holder management• Application Support Management• IT infrastructure Project Management• EUC management• Client\\Customer Relationship Management• Incident Management and Problem Management• Project Planning and Strategy• Remote Management and problem resolution• IT Service Management• Delivery Management• Vendor Management• Transition Management• Managing Field services and Partners • Training and Mentoring• Team Management
Education
St Joseph's College of Commerce (Autonomous)
Bachelor's degree
1995 — 1998
Skills
- Outsourcing
- Disaster Recovery
- Resource Management
- Business Process
- IT Strategy
- Project Delivery
- Pre-Sales
- IT Service Management
- Vendor Management
- Incident Management
- Erp
- Enterprise Architecture
- Sdlc
- Solution Architecture
- Project Management
- Pmp
- Service Delivery
- Global Delivery
- Data Center
- Requirements Analysis
- Integration
- Transition Management
- Data Warehousing
- Software Project Management
- System Deployment
- Itil
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