Donald Jones
Work Force Management
- Role
- Roc Analyst Ii at MetLife
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Donald Jones
20+ year experienced Retail Banking and Call Center Expert. I began my career as a customer service representative who excelled and become an SME in the Retail Banking and Call Center environment at both companies I had the pleasure of employment with. When leadership and customer focus with experienced managerial, leadership, employee engagement along with analysis process, cost reduction, strategic planning, and company vision, I deliver high quality performance in all these subject matters. I\'m comfortable with working with all levels of management and subordinates.
Experience
Roc Analyst Ii
Mar 2015 — Present
Education
Sinclair Community College
Bachelor of Business Administration Associates, Business Administration and Management, General
Skills
- Troubleshooting
- Change Management
- Business Process Improvement
- Leadership
- Mortgage Lending
- Microsoft Office
- Customer Service
- Training
- Customer Satisfaction
- Forecasting
- Strategic Planning
- Call Centers
- Telecommunications
- Analysis
- Data Analysis
- Process Improvement
- Executive Management
- Problem Solving
- Operations Management
- Business Analysis
- Finance
- Team Building
- Management
- Policy
- Team Leadership
- Accounting
- Vendor Management
- Project Management
- Customer Experience
- Loans
- Banking
- Performance Management
- Team Management
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