Donald Dockman
Quality Auditor: ISO, CMMI
- Role
- Quality Auditor at CGI
- Location
- Tucson, AZ, US
- LinkedIn followers
- 500 followers
About Donald Dockman
Proactive, visionary leader consistently successful implementing corporate…
Experience
Quality Auditor
Jul 2010 — Present · US
Lead internal auditor for an entire business sector (30 locations nationwide). Performed on-site internal audits. Lead 3rd party external auditor’s annual ISO 9001 audit In 2020 I lead the attainment of ISO Service Management System certification In 2022 I lead the expansion of CMMI-Services for a center of excellence. Now expanding to the entire companyo Attained CMMI Practitioner certification in 2024Quality Manager - Supervisor, Tucson location (July 2010 – August 2018) Responsible for attainment and maintenance of ISO 9001 Quality Management System certification Performed location specific internal audits, Monitor production statistics for defects, non-conformances Developed effective resolutions that reduced reject rate from.94% in 2015 to.85% in 2016, to.81% in 2017 Created training materials, delivered training sessions for new employees
Education
University of Phoenix
Master of Business Administration - MBA, Business Administration and Management, General
Skills
- Service Delivery
- Technical Support
- Business Analysis
- Vendor Management
- Databases
- Networking
- Outsourcing
- Iis
- Call Center
- Microsoft Office
- Sales
- Recruiting
- Team Building
- Management
- Visio
- Software Installation
- Call Centers
- Integration
- Computer Hardware
- IT Service Management
- Troubleshooting
- Windows 7
- Requirements Analysis
- Help Desk Support
- Active Directory
- Xp
- Windows Server
- Hardware
- Customer Service
- Windows
- Software Documentation
- Sdlc
- Security
- Program Management
- Microsoft Sql Server
- Coaching
- Operating Systems
- Insurance
- Process Improvement
- Disaster Recovery
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