Donald del Nero
Group Fitness Instructor @Les Mills International
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WORK HISTORY
Group Fitness Instructor @Les Mills International
EDUCATION
Georgia Gwinnett College
Bachelors of Science (BS)
SKILLS
ABOUT DONALD DEL NERO
Proven expertise in leading strategic operations and enhancing user experience with background in technology industry. Leads enterprise projects enabling corporate initiatives and advancing product management. Inspires cross-functional teams to achieve high performance in high-volume, client-consultation/customer engagement environments. Background in managing business cases and technical troubleshooting optimizing user experience with newly fielded communication technologies. Leads change management strategies, optimizes process improvements, and maximizes team productivity.EDUCATION / CERTIFICATIONSBachelor of Science (BS) in BiochemistryFoundations of Project ManagementGroup Fitness Certified InstructorHIGHLIGHTS•Led and supervised 17 direct reports/cross-functional team in providing customer engagement services generating over $100M in annual revenue.• Propelled enterprise project initiatives including product management and process improvements overhauling multi-million-dollar inventory increasing accountability while decreasing shrink rate to below 1% corporate goal.• Championed $8M enterprise project initiative driving remodel of product presentations; spearheaded change managementeffort and led 5-person team transforming operations to customer service focus.• Headed strategic projects ensuring successful launch of 4 products; led 10-person cross-functional team in developing product marketing, presentation/demonstration, and sales strategies maximizing revenue recognition and user experience.• Restructured inventory control process maximizing accountability of over 100 SKUs; led 8-person team in positioning assets easing annual physical inventory garnering 99.5% accuracy score from corporate audit.• Excelled in client-facing role engaging over 20 customers daily; exceeded corporate standards and KPIs in customer satisfaction (CSAT) by delivering tech solutions enhancing customer experience with emerging technologies.
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