Donald Cramer

Technical Communications Manager @Komatsu Mining

Franklin, PA, US

Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers.

Youngstown State University

Bachelor of Science (BS), Electrical Engineering

Duquesne University

Master of Science (M.S.), Organizational Leadership