Donald Cramer
Manger, Technical Communications at Komatsu Mining Corp.
- Role
- Technical Communications Manager at Komatsu Mining
- Location
- Franklin, PA, US
- LinkedIn followers
- 500 followers
About Donald Cramer
Exceptional background in technical documentation, team coaching, operations, project…
Experience
Technical Communications Manager
May 2017 — Present · Franklin, PA, US
Lead the effective operation of the technical publications group inthe design, development, and production of multilingual technicaldocumentation and parts catalogs, in electronic, online, and printformats, using proprietary Joy information. These documents areused by domestic and international customers, service personnel,and regional office personnel to facilitate machine operation, faultfinding, machine repair, and the parts ordering.• Direct a global team tasked with developing and implementingglobal standards, content, and procedures.• Provide global, company-wide internal consulting in publishing,electronic communications, and graphic technologies to increasecapability and improve efficiency of media production.• Develop and implement long-range strategies and technologyupdates for the global technical publications organization.• Facilitate internal leadership courses for front-line supervisors andmanagers.
Education
Youngstown State University
Bachelor of Science (BS), Electrical Engineering
1988 — 1991
Duquesne University
Master of Science (M.S.), Organizational Leadership
1995 — 1997
Skills
- Project Engineering
- Technical Documentation
- Project Planning
- Framemaker
- Technical Communication
- Customer Service
- Engineering
- Leadership
- Engineering Management
- Software Documentation
- Microsoft Office
- Project Management
- Business Process Improvement
- Flight Training
- Management
- Continuous Improvement
- Process Improvement
- Technical Writing
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