Donald Barr

About Donald Barr

Professional insurance analyst with over 16 years experience in the insurance industry working with large billion dollar multinational corporations. Broad industry experience includes areas in service, corporate documentation, claims and benefits, quality assurance, and policy management. Seasoned professional interested in exploring new career opportunities in the health care industry.• Resourceful professional with exceptional problem-solving skills and attention to detail to identify and resolve operational bottlenecks and problems by evaluating new approaches and thinking \"outside the box\" to develop solutions to existing challenges.• Committed to increasing customer satisfaction through service excellence. Belief that building a strong customer relationship through client management, internal organizational performance, and superior customer service results in advancing corporate brand value.• Strong ability to learn and operate enterprise systems/applications quickly and efficiency.• Self starter with excellent interpersonal skills and strong ability to work independently and in a team environment.• In depth experience with training team members on operational systems and quality auditing.• Proven ability to meet and exceed corporate metrics and KPIs.• Strong skills in multi-tasking, with abilities to work in / perform multiple systems and tasks simultaneously.

Experience

1. Claims Analyst Ii

   Argus Dental & Vision, Inc

   Feb 2021 — Present · Tampa, FL, US

   AFLAC BENEFIT SOLUTIONS (FORMERLY ARGUS DENTAL & VISION)Tampa, FloridaClaims Specialist II (February 2021 – Present) Knowledge expert on Aflac operations and claim systems including processing claims within a timely manner Facilitates and lead training for Aflac systems including Zelis pricing along DTC (direct to consumer) portal updates Use critical problem-solving decision-making processes in identifying problem areas within the claims systems. Exceeds the completion rate of 115 claims processed per day Maintains a quality score average of 97% per month Proficient in using 837 file data, NEA, SDS, DXC, Amazon S3, shared excel files along with provider portals and other proprietary systems to expedite the claims process. Fluent in American Dental Association coding.

Education

• University of South Florida

  Bachelor's degree

  1994 — 1997