Dona Laik

Global HR Solutions Support(Hrss) @Schindler India

Mumbai, IN

Worked on Position Management (Creation, deletion, and transfer of position). Have hands on experience on handling Global incidents (ITSM ticketing tool, & ESM) related to LMS,RCM,PM/GM, Onboarding, Mass uploads of data in Employee central,Reporting (LMS) maintenance of Contingent workers data (end to end), Iqualify & Picklist Management & Configuration. Experienced in Interfaces (Dell Boomi. Delve, CPI, Azure ) involving SAP HR. Currently leading modules for Onboarding, LMS, Interface,RCM Adept in closing Global tickets of high priority in stipulated time and handling escalations. System Integration Testing (SIT): Played critical role in SIT testing phase for NEW LMS UI Projects Involved- a.) Robotic Automation Processb.) Mass Rehire & Hire of CWK – MENA c.) LMS – Implementation of User data from Production Instance to Test Instance.d.) Iqualify e.) LMS User Merge f.) Knowledge Library Project Have in depth knowledge on SF methodology, stages WORK BOOK & Data Model Implementation Steps Green Belt certified in LMS & RCM Accreditation completed for LMS,RCM, ONBOARDING & Employee central.(Valid for 1 year) Involved in Employee engagement activities as a LEAD for the internal Team