Dona Greenwell
Senior Manager - Project Program Manager @Aetna, A Cvs Health Company
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WORK HISTORY
Senior Manager - Project Program Manager @Aetna, A Cvs Health Company
Charlotte, NC, US
Senior project program manager leading and supporting member experience process improvement initiatives. Uncover process inefficiencies and member abrasion pain points to create sustainable solutions. Data analysis, metric creation to improve and highlight value of initiatives. Utilize humble inquiry to respectfully challenge solution recommendations. Coach and mentor senior leaders and peers in strategic thinking, RCPS, metrics, and career path future thinking and strategies to improve capabilities and highlight strengths and acknowledge personal improvement opportunities.
ABOUT DONA GREENWELL
Continuous Improvement Professional with experience advancing process improvements for large Financial organizations, including Healthcare, Insurance and Banking. Green Belt trained, with Lean/Six Sigma methodology and continuous improvement expertise, recognized as a strategic business partner, champion and ally. Highly focused on sustainable solutions resulting in process efficiency gains, cost reduction, enhanced employee engagement and increased customer satisfaction. Accomplished communication skills expanding across the organization from executive leadership to front-line levels. Respectful of the value of developing cross-functional relationships to ensure collaboration and buy-in when creating solutions.
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