Don West
Operations Executive | Nonprofit & E-commerce Strategist | Team Builder Driving Scalable Impact
- Role
- Community Engagement Coordinator Housing and Donations Specialist at Bethany Christian Services
- Location
- Kalamazoo, MI, US
- LinkedIn followers
- 500 followers
About Don West
I\'m a cross-industry operations leader with 10+ years of experience scaling high-performance teams across financial services, nonprofit, and e-commerce. Whether building community partnerships for refugee resettlement, or leading 200+ frontline agents in a Fortune 500 contact center—I bring energy, structure, and mission-first execution to everything I touch. My core strengths lie in building systems, empowering people, and solving operational challenges through data and empathy. Currently, I’m working in refugee services and developing two online brands—while staying open to senior leadership roles in people operations, customer experience, or social impact strategy. Let’s connect if you’re looking to grow with heart, systems, and results.
Experience
Community Engagement Coordinator Housing and Donations Specialist
May 2024 — Present · Kalamazoo, MI, US
Cultivate existing partnerships with community organizations• Identify and develop relationships with new community organizations and local groups• Assist in developing collaborative efforts between community partners and Bethany• Arrange for and schedule informational meetings with community organizations to build a network of awareness of community needs and available resources and support• Build relationships within local organizations and develop co-sponsorships to support individuals and families• Develop annual goals for engaging a targeted number of community organizations to build partnerships that support community needs• Develop collaborative efforts with businesses, civic organizations, and other interest groups in the community• Strengthen Bethany’s relationship with community partners by maintaining professional relationships and providing regular updates on community needs• Provide monthly reports on partner activities• Initiate community projects, including identifying relevant events that the agency can participate in and promoting program information to community partners• Participate in community activities that enhance the agency’s visibility and raise awareness about local needs• Maintain and strengthen strategic partnerships with local community organizations and stakeholders.• Speak to community groups, congregations and other organizations about Bethany Christian Services.• Attend and present housing-related information in community meetings to share the challenges and strengths that refugees bring regarding housing needs. • Search for and secure housing to lease for new refugee arrivals.• Conducted outreach for new relationships with potential owners, landlords and property managers while maintaining positive relationships with existing ones.
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