Don Strachan

Manager - Technical Client Services @Black Hills Energy

Manager end point OS and 3rd party patch management Manager Field Support Services, Technical support technicians in Nebraska, Iowa, Kansas, Colorado, Wyoming, Arkansas and South Dakota. Manager I.T. asset Management and Procurement. Project Management Manage the day to day operations of the User Services department. Direct the operations and development of the Field Services Group including the activities related to install, repair, crew dispatch, service quality, policies and procedures, training, staffing, documentation, communication and customer service. Manage the Corporation Hardware and Software Asset Management and procurement systems. Manage Windows End point and server Operating System and 3rd party monthly updates and security patches. I.T. Project Management Assure a positive working relationship between technicians and internal customers and business units. Ensure that effective and efficient processes are being utilized: incident/problem management, management reporting and service level management