Don Ruby
Director of Middle School Youth Ministry at Diocese of Pgh, St. Richard Parish/Customer Support Mgr. @ ZOLL Lifevest
- Role
- Manager, Customer Support at ZOLL Medical Corporation
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Manager, Customer Support
May 2008 — Present · Pittsburgh, PA, US
Lead a team of 24+ Account Coordinators as liaisons between our outside sales team and internal Reimbursement team. Lead through effective coaching, mentoring and relationship building. Effectively meet all corporate metrics on a monthly basis via improved efficiencies and effective hiring of qualified team members. Effectively administer a customer quality program, ensuring highest customer satisfaction.
Education
Geneva College
Bachelor of Science (BS), Community Ministry and Leadership
2015
University of Pittsburgh
Business Administration and Management, General
Skills
- Sales Management
- Customer Service
- Vendor Management
- Sales
- Leadership
- Business Relationship Management
- Account Management
- Forecasting
- Youth Ministry
- Strategic Planning
- Management
- Team Building
- Product Development
- Product Management
- Process Improvement
- Project Planning
- Business Development
- Cross-Functional Team Leadership
- Training
- New Business Development
- Medical Devices
- Public Speaking
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