Don Osborne

About Don Osborne

Accomplished, results-driven IT Leader with proven ability to successfully execute under challenging circumstances. Adept at turnaround efforts, team and department reorganization, process optimization, practice design and implementation, and business development support. Experienced in building and leading high-performance teams, managing large complex initiatives, and maximizing quality. • Strong analytical and problem-solving skills• Exceptional communications skills• Plan, develop and implement strategic initiatives• Influence leaders and peers internally and externally• Proven ability to present complex topics to business leaders

Experience

1. Director Global Technology Governance and Service Management

   Align Technology

   Jun 2018 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Implemented and manage global Release and Change Management, Major Incident Management, Problem Management, Application Observability to increase availability, AI Technology Evaluation and responsible introduction and global technology governance and policy adherence, Application data privacy, IT audit control, Business Continuance/Disaster Recovery, and Asset management practices. Established a Compliance Management practice to improve our ability to measure and govern technology compliance. The practice is responsible for creating technology policy and procedure, actively working with teams to ensure policy and operating procedure adherence, managing large audit efforts, and defining/refining/authoring operating procedures IT teams use for hardware and software build/test/deploy.

Education

• Hartford State Technical college

  Associates, Computer Engineering

  1988 — 1992

Skills

• Oracle
• Requirements Analysis
• Vendor Management
• Unix
• Eai
• Disaster Recovery
• Enterprise Software
• Enterprise Architecture
• Sdlc
• Solution Architecture
• Content Strategy
• Ibm Db2
• Databases
• Db2
• Middleware
• Sharepoint
• Soa
• Hipaa
• Organizational Effectiveness
• Integration
• Itil
• Edifecs
• Esb
• Organizational Development
• Service-Oriented Architecture (Soa)
• Software Development Life Cycle (Sdlc)
• Team Leadership
• Websphere Application Server
• Content Management
• Websphere