Don Heath
Instructional Facilitator III - Spectrum Community Solutions at Charter Communications
- Role
- Instructional Facilitator Iii - Spectrum Community Solutions at Spectrum Community Solutions
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Don Heath
I am a seasoned leader with 22 years of experience who delivers award winning results through employee development, change management, and process improvement. I am a results driven person who will work hard and drive positive outcomes. I have improved customer satisfaction by partnering with executive leadership to lead successful initiatives including the creation of frontline training programs, improvement of internal processes through project management, and the creation of an enterprise level specialized team of call center agents dedicated to VIP client service. My experience and passion for improvement make me a person who can make an immediate difference.
Experience
Instructional Facilitator Iii - Spectrum Community Solutions
Jan 2021 — Present
Education
Guilford Technical Community College
Aviation/Airway Management and Operations
1996 — 1999
University of North Carolina at Greensboro
A+ , Net + Certification, Information Technology
2005 — 2005
High Point University
Bachelor of Science (BS), Business Administration and Management, General
1999 — 2001
Skills
- Computer Network Operations
- Comptia Network+
- Telecommunications
- Ccna
- Management
- Customer Service
- Routers
- Sales
- Networking
- Switches
- Troubleshooting
- Telephony
- Technical Support
- Ccna Training
- Lan-Wan
- Computer Hardware
- Wireless
- Cisco Technologies
- Comptia a+ Certification
- Call Centers
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