Don Williams
B.S. Computer Science | Backend Systems | Java • Python • Linux | Cloud & Automation
- Role
- Technical Support Specialist at Amazon
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Don Williams
Computer Science graduate providing technical support in a high-volume production environment at Amazon. Experienced diagnosing cloud-connected IoT networks, troubleshooting device integration’s, and documenting workflows to improve service operations.Strong foundation in Java, Python, Linux, and backend systems. Certified in Google IT Support, LPI Linux Essentials, and ITIL® 4 Foundation.Interested in opportunities in software engineering, cloud infrastructure, or technical supporting engineering where I can contribute to building and maintaining reliable systems.
Experience
Technical Support Specialist
Jun 2023 — Present · CA, US
Debugged cloud-connected IoT device integrations and smart-home network provisioning failures across Amazon and third-party systems, resolving configuration and connectivity failures.Diagnosed and resolved device boot-loop failures using command-line disk formatting, USB media preparation, and Android recovery-based system updates.Utilized remote diagnostics to troubleshoot devices; documented and escalated complex issues through internal ticketing systems and followed up with customers to implement validated solutions.
Education
Western Governors University
Bachelor of Science - BS, Computer Science
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